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JetBlue : The customer experience

Flying is a very boring experience these days and heard about how JetBlue a carrier based in the U.S. was addressing basic issues. The Airline industry has been losing money for years and does little to improve the customer experience. Passengers are constantly dealing with delays, getting bumped, lousy food, long check-in lines, boredom and many more. I have not flown JetBlue but looking forward to an opportunity. Would like link to some well written articles on Jetblue. (via Fool) Whitney Tilsen talks about the steps taken to improve customer experience and (via Inc) is about the CEO David Neeleman himself serving customers on the flight. He goes on to add “I get most of my ideas on flights like this one, customers tell me what they want.”

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