JetBlue : The customer experience

Flying is a very boring experience these days and heard about how JetBlue a carrier based in the U.S. was addressing basic issues. The Airline industry has been losing money for years and does little to improve the customer experience. Passengers are constantly dealing with delays, getting bumped, lousy food, long check-in lines, boredom and many more. I have not flown JetBlue but looking forward to an opportunity. Would like link to some well written articles on Jetblue. (via Fool) Whitney Tilsen talks about the steps taken to improve customer experience and (via Inc) is about the CEO David Neeleman himself serving customers on the flight. He goes on to add “I get most of my ideas on flights like this one, customers tell me what they want.”

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s