The Indian Babu or Bureaucrat is one of the worst creations of British Rule in India. It was sad, that at the time of independence, the founding fathers did not defang this class, that had mastered extraction rather than generation.
Gandhi was a severe critic of Indian Babugiri. His words of advice for this ruthless class of people is plastered on many a wall of Indian Government offices but seldomnly practiced.
Who is a customer ? The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider in our business, he is part of it. We are not doing a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
The above is very relevant to business also.