Lets start with the very beginning: listen to what Amit Paranjape has to say about Indian retail via his blog post, 10 points on which Indian retail can improve. He recommends ten points that need to be addressed: Inventory Management, Merchandizing and Assortments, Customer Service, Store Layouts, Store Lighting and Ventilation, Cleanliness of Stores, Quality of Fresh Produce, Temperature of Cold Storage, Availability of Exact Change and attractive Loyalty Programs.
Why Indian retail sucks ?
Shrikant's Blog 